MEDSNIP SURGICAL RETURN POLICY
At MEDSNIP SURGICAL, we are committed to providing high-quality medical scissors and ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our return policy below for information on how to proceed with a return.
Eligibility for Returns
Time Frame: Products must be returned within 30 days from the date of purchase.
Condition: Items must be unused, in their original packaging, and in the same condition as received.
Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Custom Orders: Products that are customized or personalized cannot be returned.
Final Sale Items: Items marked as final sale are not eligible for returns.
Used or Damaged Items: Any item that has been used, damaged, or altered in any way is not eligible for return.
Return Process
Initiate a Return: Contact our customer service team at [customer service email] or call [customer service phone number] to initiate a return. Provide your order number, the reason for the return, and any relevant details.
Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number. This RA number must be included with your return shipment.
Packaging: Securely package the items to be returned, including all original packaging, accessories, and documentation. Clearly write the RA number on the outside of the package.
Shipping: Send the package to the following address:
csharpCopy codeMEDSNIP SURGICAL
Attn: Returns Department
[Address Line 1]
[Address Line 2]
[City, State, ZIP Code]
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
Inspection and Refunds
Inspection: Once your return is received, it will be inspected by our quality assurance team. If the returned items meet our return criteria, a refund will be processed.
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be processed and reflected in your account.
Restocking Fee: A restocking fee of 15% may apply to returns that are not due to defects or errors on our part.
Exchanges
Defective or Incorrect Items: If you received a defective or incorrect item, please contact our customer service team within 7 days of receiving the item to arrange for an exchange.
Exchange Process: Follow the return process outlined above. Once the defective or incorrect item is received and inspected, a replacement will be shipped to you at no additional cost.
Warranty
Product Warranty: MEDSNIP SURGICAL offers a [warranty period, e.g., one-year] warranty on all our medical scissors against manufacturing defects. For warranty claims, please contact our customer service team.